FAGs

How can I contact you?

If you have any questions or concerns, you can reach out to us by sending an email to cleansationofficial@gmail.com. We will respond to your inquiry as soon as possible.

Where are your products shipped from?

Our products are shipped from various locations depending on the availability and proximity to our customers. We work with trusted suppliers and manufacturers to ensure timely delivery and high-quality products.

Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact us at cleansationofficial@gmail.com to initiate the return process.

What items are non-returnable?

There are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, and personal care goods. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any concerns about a specific item, please reach out to us for clarification.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

What should I do if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund. Please reach out to us at cleansationofficial@gmail.com with your order details and a description of the problem.

Can I exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item. This ensures that you receive the new item promptly.

Are sale items and gift cards eligible for returns?

Unfortunately, we cannot accept returns on sale items or gift cards. These items are final sale and cannot be refunded or exchanged. We apologize for any inconvenience this may cause.